Lucas Gat Slip-on Black

Lucas Gat Slip-on Black

 Rated 4.8/5 based on 2750 reviews
$79.99
$79.99 $159.99
SAVE 50% Sold out

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Lucas Gat Slip-on Black

Lucas Gat Slip-on Black

 2750 reviews
$79.99
$79.99 $159.99
SAVE 50% Sold out
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Shipping Policy

1. Cancellation Policy:
Cancellation is possible within the first 4 hours of purchase. After this period, orders are automatically processed for stocking, packaging, and shipment. Cancellation requests after processing will incur a management, processing, and transaction fee amounting to 30% of the total order value. Full refunds are applicable only when switching orders. If you place new orders, our system will automatically cancel the old ones, and a 100% refund will be issued. Please inform us via email when switching orders.
Note: We appreciate your feedback on the reason for cancellation, as it helps us improve our products and services.

 2. Order Information Correction:
If you notice an error in shipping address or purchase details, please email us promptly. Corrections can only be made within 48 hours of order placement. Check your order confirmation email for accuracy.
 
3. Tracking Information:
Orders are processed and shipped from our warehouse in Asia. Please allow 2-5 business days for stocking and packaging. Once ready, tracking information will be sent to you.
Note: Contact us if you don't receive tracking confirmation within 5 working days from completing your payment.
 
4. Estimated Delivery Date:
Due to international shipment factors like holidays, customs, and weather, shipping times are estimates. The formula for the estimated delivery date is:
Purchasing date + 2-5 business days (processing) + Estimated shipping time (see chart below).
Note: Actual tracking information may experience a delay of 2-7 days on average from entering Chinese facilities to processing in USPS facilities in the US.
5. Shipping Guarantee:
We refund shipping costs (or provide a partial refund if shipping was free) for items taking longer than specified time frames to arrive at your destination.
  • USA (Mainland): 40 days
  • USA (Other): 45 days
  • Canada: 40 days
  • Australia: 40 days
  • New Zealand: 40 days
  • UK: 45 days
  • Rest of World: 60 days
Note: If your order doesn't arrive within 60 days, we promise a full refund. Contact us at support@4starventure.com
 
6. Customs and Taxes:
Prices displayed are tax-free in US Dollars. You may be liable for duties and taxes upon receiving your order. Import taxes and related fees are your responsibility and not covered by us. Contact your local customs office for details.
 
7. Wrong Address Disclaimer:
Buyers are responsible for entering the correct address. We cannot guarantee changes due to strict shipping schedules. Please double-check your address, as we are not responsible for packages sent to the wrong address provided during the order.
 
8. Refusing Packages:
If a customer refuses a package or if multiple delivery attempts fail in the destination country, we reserve the right to abandon the package(s). No refunds will be provided in such cases.
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Return & Refund Policy

Welcome to our Return & Refund Policy. We aim to provide a hassle-free experience for our customers. Below, you'll find details on how to initiate returns, our refund process, and more.

1. Incomplete Order Claims Policy

To ensure the utmost transparency and fairness for both our customers, QUINTARA PTE. LTD. and NEXXVISION LIMITED, we have implemented a policy regarding claims for incomplete orders. This policy helps us accurately assess and resolve any issues related to orders not received as purchased.

Effective 23 Sep, 2023, all customers are kindly requested to record a video of the unboxing of their order from the moment of breaking the seal of the package until all contents are fully revealed. This step is crucial for the following reasons:

  • Verification of Claim: The video serves as evidence to support claims of incomplete orders, allowing us to swiftly verify and address your concerns.
  • Protection for Both Parties: This procedure ensures protection for both our customers and our company, providing a clear and unbiased account of the order’s condition upon arrival.
  • Efficiency in Resolution: With concrete evidence, we can expedite the investigation process, ensuring that any rightful claims are resolved promptly and satisfactorily.

    How to Submit Your Video:

    • Ensure the video clearly shows the process of opening the package and revealing all of its contents.
    • The video must not be paused or edited to maintain the integrity of the unboxing.
    • Submit the video along with your claim through support@4starventure.com

    Please Note: Failure to provide an unboxing video may result in the inability to process a claim for an incomplete order. We appreciate your understanding and cooperation in adhering to this policy, which is designed to protect and benefit our customer community.

    We value your trust and are committed to ensuring a transparent and fair resolution process. If you have any questions or concerns regarding this policy, please do not hesitate to contact our customer service team.

    2. What is the return policy?

    If your product arrives damaged or defective, please email us with the subject line “Return: Damage or Defective item” along with your order number and a photograph. We will promptly investigate and arrange to send you a replacement.

    Our return policy specifically covers damaged items or products with manufacturing problems. No refunds or changes will be made once the product has been successfully delivered under normal conditions. If you encounter any issues with the delivered item, please go to the "Contact Us" section or submit a ticket via this portal.

    3. Returns

    We accept the return of products that were shipped by us and meet one of the following criteria: damaged, defective, in the wrong specification, or if there are missing parts of the order. Ensure the item(s) are returned with proof of purchase.

    *Exceptions / Non-Returnable Items
    Certain items are non-returnable, including:
    - Perishable goods (e.g., food, flowers, or plants)
    - Custom or personalized products (e.g., special orders)
    - Personal care items (e.g., beauty products)
    - Hazardous materials, flammable liquids, or gases
    For questions or concerns regarding specific items, please contact us: support@4starventure.com

    Note:

    - Our return policy may last for 10 days from the arrival date, especially for fragile products. If 10 days have passed since you received the item, unfortunately, we can’t offer you a refund or exchange. Return shipping fees are the responsibility of the customer.

    - We do not accept returns on sale items or gift cards.

    Please be informed that items purchased through Google may not be eligible for returns. We appreciate your understanding.

    4. Refunds (if applicable)

    Once we receive and inspect your return, we will send you an email to confirm its receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within 2-5 business days.

    5. Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email via support@4starventure.com

    6. Late or Missing Refunds (if applicable)

    If you haven’t received a refund, please check your bank account and contact your credit card company. Refunds may take some time to be officially posted. If you've completed these steps and still haven't received your refund, please contact us at  support@4starventure.com

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