Frequently asked questions
FAQs
How does shipping work?
How does shipping work?
When you place an order, we forward it to our supplier, who then ships the product directly to you. Shipping times can vary depending on the supplier's location and the destination country.
What are the shipping costs?
What are the shipping costs?
Shipping costs are calculated based on the weight and dimensions of the product, as well as the shipping destination. The final cost will be displayed at checkout.
What is the estimated delivery time?
What is the estimated delivery time?
Delivery times can vary based on the product and your location. Typically, orders are delivered within 10-20 business days.
Do you ship internationally?
Do you ship internationally?
Yes, we offer worldwide shipping. International shipping options will be available at checkout.
Is my personal information secure?
Is my personal information secure?
Protecting your personal information is our priority. We use SSL technology to ensure that your details are encrypted and securely processed.
I received a damaged item. What should I do?
I received a damaged item. What should I do?
If you receive a damaged product, please contact us immediately at support@4starventure.com with photos of the damage, and we will arrange for a replacement or refund.
How do I make changes to an order I've already placed?
How do I make changes to an order I've already placed?
As we strive to process orders quickly, contact us at support@4starventure.com as soon as possible to make any changes. Please note that once an order has been dispatched, we cannot make any changes.
Who do I contact if I have more questions?
Who do I contact if I have more questions?
Our customer service team is happy to help! Email us at support@4starventure.com or Contact us, and we'll assist you with any inquiries.